Telenco networks, an ISO 9001
To reach customer satisfaction, we are constantly challenging ourselves to pursuit for the utmost quality. Therefore, we take care to offer only products meeting our customers’ expectations, which have been tested and validated by our experts.
Our certification ISO 9001 guarantees the efficiency of our QMS ( quality management system). At Telenco networks, we believe that a company’s competitivity and development is strictly related to trust relations built with its different stakeholders.
Also, we concentrate our efforts on:
- The respect of our company’s values : professionalism and team spirit, trust and proximity, quality and innovation, commitment and responsibility.
- Our customers’ satisfaction by meeting their requirements and by ensuring quality control for our products.
We analyze the satisfaction of our customers by conducting surveys or relying on various indicators coming from our clients themselves, such as external audit reports, rating elements or customer correspondence. Based on these results, we decide which actions to implement in order to reach improvement
We care to constantly improve our skills by participating to trainings. That help us to always challenge ourselves for the better and to anticipate the evolutions of all ranges of products that we offer. Thus, we do everything possible to meet the new components and requirements of our business.
Data analysis during the quarterly reviews, as well as during the Management Review and internal audits allow us to define corrective and preventive actions. That enables a continuous improvement of the process. For the implementation of the determined actions, the responsibility of process managers is engaged.
The monitoring of our strategic suppliers is realized by a regular recording of their deliveries characteristics
(respect of deadlines, number of non-compliance) and the results of audit reports. Based on all this information, an annual ranking is established and the level of control applied to each supplier is redefined accordingly.
Compliance with European Council regulations
The European regulation n°765/2008 of 9 July 2008 defines the general conditions of the CE marking for the European Union. Telenco networks carefully controls the conformity of materials used for the manufacturing of its products before releasing them on the market. That help us to ensure an optimal quality level and to preserve the safety of our customers.
CE marking on a product guarantees that the same product complies with the defined requirements of the European Union and it can circulate freely on the single market1 . In France, the validity of the affixed CE marking is controlled by customs and suppression of fraud services (DGCCRF).A product on which a CE marking was affixed is subject to an Assessment and Verification of Constancy Performance (AVCP) and a Declaration of performance established by the European Comission. Any product which does not comply with the European Union’s requirements is systematically withdrawn from the market.
Several regulations and directives, related to certain type of products, demand the CE marking:
1 The single market includes European Union, Norway, Iceland and Liechtenstein.
CPR : Construction Products Regulation
The European regulation n°305/2011 of 9 March 2011 requires that all construction products have affixed a CE marking and are subject to a CE certificate of conformity.
Since 1st of July 2017, the harmonized European standard EN 50575 applies also to cables ( copper and fiber optic). Energy, control and communication cables manufactured or imported on the single market must comply with this standard and therefore, have affixed the standardized CE marking. A cable presenting this CE marking certification guarantees that it will not propagate flames in case of a fire.
Therefore, making a cable choice is also a matter of protecting people and premises. By offering you certified and complying with standards cables, Telenco networks is also helping you guarantee responsible and secure constructions to your customers.
The European directive n°2011/65 of 8 June 2011, also known as « RoHS 2 », bans the use of certain substances in electric and electronic equipment on the single market. The compliance with this directive is certified by the CE marking along with its CE certificate of conformity.
Also, in order to offer you secure electric and electronic equipment, Telenco networks controls their compliance with the RoHS 2 regulation. In every material that we use, we search for the presence of sensitive substance in order to offer you highly efficient and free from danger products.